Shipping Policy

1. Standard shipping

Most of our shipments are sent with USPS and have a transit time of 3 -7 days.

If multiple products are ordered they may ship separately.

Shipping notifications are always sent via email but are
sometimes filtered to the junk/spam folder.

If your address is deemed “undeliverable” by the postal service and returned to sender, Paw balance will refund your order less the shipping fees. You will be contacted and can place another order if you choose to do so.

Because Paw Balance uses outside services to fulfill orders, we cannot guarantee any shipping speeds.

2. Return Policy

Due to the consumable nature of our products and for health and safety reasons, Paw Balance does not generally accept returns. Returns are considered only in limited circumstances and are granted solely at the discretion of Paw Balance.

The following are not eligible for return under any circumstances:

• Opened products. Once a product's seal is broken or the packaging has been opened, it cannot be returned. As a consumable supplement, opened products cannot be resold and pose hygiene and safety concerns. You may be eligible for a refund under the 30 day money back guarantee instead.
• Subscription and recurring orders. Products fulfilled through any recurring subscription or auto-renewal are final sale and are not eligible for return. Subscribers wishing to stop future shipments should refer to our Cancellation Policy in Section 1.
• Products returned without prior authorization. Any item shipped back to us without an approved return authorization will not be accepted, processed, or refunded.

In the rare cases where a return may be considered (for example, a product that arrives damaged or defective), you must contact our support team at support@pawbalance.co within 30 days of your delivery date and receive written authorization before sending anything back. Approval of a return request is never guaranteed and is evaluated on a case-by-case basis depending on the specific circumstances.

If a return is authorized, the customer is responsible for return shipping costs unless the return is due to an error on our part. Returns received in unsellable condition, or that do not match the authorized request, may be rejected at our discretion.

Paw Balance reserves the right to accept or deny any return request for any reason. This Return Policy does not affect or expand the terms of our Refund Policy described above; eligibility for a return does not guarantee a refund.

 

We can be reached via email at support@pawbalance.co